What is the sign up fee?
There is no sign up fee to activate your account

How do I receive my US address ?
After you sign up for a new account, we will determine your client number and generate a shipping addresses for you. Your shipping addresses will be available on your account. We will also send you an email.

Is your service available to customers in my country?
Our service is available to customers all over the world except Iran, North Korea and Sudan. Please check shipping restrictions for your country (FedEx, USPS, DHL).

How much does it cost to ship a package to my country?
You can find out with our estimation calculator on our website.

What services do you offer and what are the fees?
Relay Shop USA offers a parcel forwarding service and an assisted shopping service. You can find all the details in our page SERVICES and RATES.

Can you consolidate my packages into one bigger package?
Yes, we can consolidate package as long as the dimensions and weight don’t exceed the limit of the company you wish to use.

How do you fill out custom declaration for each package?
When you will be ready to pay to forward your packages, you will have to fill a custom form from your online account.

How will Relay Shop USA know the package is mine?
As soon as you complete you registration, we will assign a client number to you. You will use this client number with your name and our address as the shipping address. Once any package arrives we will see your name and client number on it. We will notify you by email and you will also see the package on your account.

Should I notify Relay Shop USA of any incoming packages?
You do not have to notify us of any incoming packages. We will notify you by email as soon as we receive the package.

Can I add an additional name and addresses on the account?
Yes, you can. There is no additional cost.

Are there any items that cannot be shipped?

There are some items that are restricted and cannot be shipped with any carrier. This includes:

* Firearms parts, gun parts, scope, red dot sight, reflex sight, ammunition etc.
* Any restricted items under ITAR, Department of Commerce, US Customs and Border Protection, US Department of State and the US Department of Treasury.
* Flammable items
* Pornography
* Explosive material
* Corrosive materials
* Human remains
* Live or dead plants or animals
* any Electronic equipment or any equipment that requires ECCN# (Export Control Classification Number).